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Refund Policy

Welcome to our website Medical Mary

We Guarantee Your Satisfaction. The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused portion for a 100% refund or exchange on the products.  The tech fee, business cards, used marketing materials, original shipping & handling charges are non-refundable.  The offer is void if product is more than 50% used.

All returns must be authorized by Medical Mary in writing prior to returning the item(s) for a refund or exchange, Please send this to Support@MedicalMaryPartners.com.    Partner Support will make available to you a return label  and a "Return Merchandise Authorization Number" or "RMA" number on the label.   You are responsible to cover any return shipping costs incurred to ship the item(s) back to our facility.  The return shipping cost will be subtracted prior to refund to your card. 

Return the unused portion of your item(s) as it is, 30-days from the date of purchase.   Please email Partner Support at Support@MedicalMaryPartners.com, provide your name, Medical Mary Partner # & Purchase Order # and reason for the return.  Please include a copy of this email in the box as well.  

Partner Support:

Email: info@medicalmarypartners.com
Phone: (833) 633-6279
Hours: Monday to Friday, 8:30 AM to 6:30 PM Pacific Time
Refund Instructions:
Partner Support will email you a return label to affix on your package.   

  • Packages that are returned without an RMA number will be refused upon returning to the warehouse(s).
  • Once we receive your return, we will gladly exchange your item(s) or return your money.
  • Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.
Damaged, Defective, or Undelivered Product:

If product is damaged or defective, you are responsible to contact us within ten (10) business days from the purchase date. We will issue a call tag for the product and gladly send a replacement. Please do not discard any product and/or packaging from the shipment until instructed by Partner Support in writing. We will inspect the undesirable product upon receipt.

In the event that a shipment does not arrive at the address specified for the order or your order is incomplete you must report to Partner Support that the product was not received. We ask that these reports are made within ten (10) business days from the purchase date.
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